Your phone can do a lot of things, but can it do what you want it to? Maybe. The engineers and designers at Apple are determined to make the most user-friendly products and anticipate your needs as much as possible. However, they're not always the best at letting their customers know all the things their products can do.
And with every new iOS update comes more functionality. You might not even recognize the phone you bought — but in a good way.
SHARE this with all the Apple fanatics you know!
1. Set a sleep timer for your music.
If you like to drift off to peaceful slumber to serene, relaxing music, but you don't want it to keep playing long after you're asleep, you can set a timer through the Clock app.
1. Set a sleep timer for your music.
via Cult of Mac
2. Create your own custom vibration pattern.
You can tap out your own vibration pattern to customize it for certain contacts or for types of notifications. Just go to Settings>Sounds>Ringtones>Vibration>Create New Vibration and use your finger to tap out the pattern.
2. Create your own custom vibration pattern.
via iMore
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3. Flashing alerts.
If you're in a crowded restaurant and waiting on an important call, you could easily miss your ringtone or vibration. Take it up a notch by enabling the camera's LED for notifications through Settings>General>Accessibility.
3. Flashing alerts.
via here's the thing
4. Shake it to undo mistake-filled typing.
Just like an Etch-A-Sketch (for those of you who remember such things), you can just shake your phone to start over fresh when you make mistakes.
4. Shake it to undo mistake-filled typing.
5. Make your phone run faster by clearing up RAM.
If you hold down the power button long enough to see the "slide to power off" prompt and then hold down the home button, the screen will go blank and then your home screen will re-appear.
5. Make your phone run faster by clearing up RAM.
via phoneArena.com
6. Make your phone run faster by clearing the cache.
If clearing the RAM didn't help much, try clearing the cache. In any of the App Store, Podcasts, Music, Game Center, and Phone apps, tap any single icon along the bottom 10 times to clear the cache.
6. Make your phone run faster by clearing the cache.
via AppAdvice
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7. Check timestamps for text messages.
Isn't it annoying how your conversations seem to float free in time, without any relation to reality? Well, the time stamps for messages are actually there; they're just off the screen. Drag your thumb to the left to reveal the time stamps of each message.
7. Check timestamps for text messages.
via chris / everythingiCafe
8. See all the tabs you recently closed in Safari.
If you want to go back and reread or forward an article you closed recently, just hold down the "+" symbol at the bottom of the screen to have Safari open up a list.
9. Turn your iPhone into a level.
You don't need to download a third-party app, just launch the Compass app and swipe left.
9. Turn your iPhone into a level.
via The Mac Observer
10. Provide critical medical information in case of emergency.
You always knew your phone was a lifesaver, but now it literally could be. You don't necessarily want to rely on your phone to cough up important information when your life is on the line, but it's another helpful tool. Fill out the form under the Health app with as little or as much detail as you like; remember, this information is available without unlocking your phone, so only put in info that you're comfortable sharing.
10. Provide critical medical information in case of emergency.
via Biz Carson / Business Insider
11. See only unread emails in your inbox.
Because a cluttered inbox is the worst, open the Mail app and tap the Mailboxes link, then tap "Edit." Tap the circle next to "Unread" and you'll have a folder with only your unread emails.
11. See only unread emails in your inbox.
via Rick Broida / CNET
12. Find out what flights are overhead.
Ever see a jet up in the sky and wonder where those folks are headed? As with so many things in life, just ask Siri and she'll come up with the answer.
12. Find out what flights are overhead.
13. Don't settle for bad wifi.
Is there anything more frustrating than a slow connection? You don't have to suffer through that nightmare anymore. Go to Settings>Cellular, scroll to the bottom, and turn Wifi Assist on. Just like that, if you're on a poor wifi connection, your phone will automatically switch back to your LTE connection. And if you're worried about a big bill for data at the end of the month, Wifi Assist won't activate with background downloading or with some third-party streaming apps.
13. Don't settle for bad wifi.
via Apple
14. Use Night Shift and Low Power Mode at the same time.
Apple introduced the low-light mode to be easier on the eyes after dark, but for some reason didn't want it to be active at the same time as Low Power Mode. Determined users have found a workaround, however. Once again, get Siri to do it. Specifically, activate Low Power Mode in Settings>Battery, then start Siri and ask her to enable Night Shift. Siri will warn you about having to turn off Low Power Mode to turn on Night Shift, but tell her to go ahead anyway. Before Siri confirms, press the sleep button. You should hear a confirmation beep and, when you unlock your phone again, Night Shift and Low Power Mode should be running at the same time.
14. Use Night Shift and Low Power Mode at the same time.
via Gordon Kelly / Forbes
15. Hard reset.
When absolutely nothing else will work, it's time for a hard reset. Sometimes your phone just needs a timeout. Hold down the home and lock buttons for five seconds or until the Apple symbol shows up and you'll be back in business.
15. Hard reset.
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Nuff Nang Lzd
Friday, 1 July 2016
Dialog
ASB Financing boleh jadi PENYELESAIAN, Ada masa ia boleh bertukar jadi BEBANAN. Fahami dialog ini
==============================
Mr W: Saya selalu follow key punya post mengenai ASB. Sekarang dah terbuka minda saya .Key Saya nak buat ASB maksimum 200K boleh?
KEY : Boleh jer
Mr W: saya kerja Government. Saya ni banyak personal loan . Total personal loan saya RM250K, loan kereta , kad kredit 10K pakai maksimum. saya tiada Rumah lagi . Saya nak buat ASB Financing ni untuk arrange semula saya punya kewangan. Saya ada baki cash RM15K , Saya nak buat ASB Financing 200K & gunakan RM15K tu terus bayar setahun. Nak bayar bulan-bulan saya tak mampu, Saya dah stuck bayar hutang bulanan. So nak minta Key buatkan saya punya ASB Financing RM200K. Saya harap ini Akan datang dapat menyelesaikan masalah saya.
KEY: Itu bukan penyelesaian, itu hanya akan menyulitkan awak lagi .
Mr W: Kenapa ye?? Selalu key galakkan orang buat ASB kat FB. Saya nampak banyak cara key tunjukkan ASB ni boleh jadi tools memperbaiki kewangan.
KEY: Memang boleh tetapi bergantung kepada keadaan setiap individu , Ada masanya ia bukan jadi jalan penyelesaian , tetapi penambah masalah . Awak ingin melabur dalam keadaan awak dibenggu hutang, itu adalah masalah . Gunakanlah sebalik mungkin daripada cash awak tu untuk bina duit, bukan lagi hanya urus kewangan . Buatlah perniagaan, mulakan dengan modal yang kecil contohnya 20% daripada RM15K duit awak tu . Duplikasikan keuntungan. Waktu ini awak perlu ubah character , Target dulu selesaikan amount yang paling kecil contohnya Kad kredit, kemudian Kereta Dan seterusnya personal loan tersebut. Kesemua pembiayaan yang awak dah buat adalah negative apalagi dengan kuantiti yang besar dan telah memakan sebahagian Besar DSR awak. Dalam keadaan ini ASB Financing langsung tidak membantu awak.
Mr W: baru Saya faham
"Buat dengan Ilmu , Jangan ikut-ikutan"
- sumber FB KEY-
==============================
Mr W: Saya selalu follow key punya post mengenai ASB. Sekarang dah terbuka minda saya .Key Saya nak buat ASB maksimum 200K boleh?
KEY : Boleh jer
Mr W: saya kerja Government. Saya ni banyak personal loan . Total personal loan saya RM250K, loan kereta , kad kredit 10K pakai maksimum. saya tiada Rumah lagi . Saya nak buat ASB Financing ni untuk arrange semula saya punya kewangan. Saya ada baki cash RM15K , Saya nak buat ASB Financing 200K & gunakan RM15K tu terus bayar setahun. Nak bayar bulan-bulan saya tak mampu, Saya dah stuck bayar hutang bulanan. So nak minta Key buatkan saya punya ASB Financing RM200K. Saya harap ini Akan datang dapat menyelesaikan masalah saya.
KEY: Itu bukan penyelesaian, itu hanya akan menyulitkan awak lagi .
Mr W: Kenapa ye?? Selalu key galakkan orang buat ASB kat FB. Saya nampak banyak cara key tunjukkan ASB ni boleh jadi tools memperbaiki kewangan.
KEY: Memang boleh tetapi bergantung kepada keadaan setiap individu , Ada masanya ia bukan jadi jalan penyelesaian , tetapi penambah masalah . Awak ingin melabur dalam keadaan awak dibenggu hutang, itu adalah masalah . Gunakanlah sebalik mungkin daripada cash awak tu untuk bina duit, bukan lagi hanya urus kewangan . Buatlah perniagaan, mulakan dengan modal yang kecil contohnya 20% daripada RM15K duit awak tu . Duplikasikan keuntungan. Waktu ini awak perlu ubah character , Target dulu selesaikan amount yang paling kecil contohnya Kad kredit, kemudian Kereta Dan seterusnya personal loan tersebut. Kesemua pembiayaan yang awak dah buat adalah negative apalagi dengan kuantiti yang besar dan telah memakan sebahagian Besar DSR awak. Dalam keadaan ini ASB Financing langsung tidak membantu awak.
Mr W: baru Saya faham
"Buat dengan Ilmu , Jangan ikut-ikutan"
- sumber FB KEY-
Teori
Bukan salah teori
Contoh teori:
sebuah motor jenis Yamaha Lagenda baru berharga RM6,000. Jika kita simpan RM100 sebulan, Kita memperolehi jumlah simpanan RM6,000 dalam tempoh 60 bulan @ 5 tahun. Maknanya Kita boleh beli cash motor tersebut dalam tempoh 5 tahun.
Simple?
-------------------------------------------------
Jom Kita jadikan 8 bangkangan dari teori tersebut
___________________________________
Q1: lambatnya nak tunggu sampai 5 tahun baru dapat beli. Saya nak dalam tempoh 2 tahun sahaja.
A1: Kalau nak beli dalam tempoh 2 tahun, maknanya RM6,000 / 24 bulan, awak kena buat simpanan RM250 sebulan. Awak boleh fikir sendiri kan?
________________________________________
Q2: RM6,000 tu baru harga motor, Ada kos lagi lebih kurang RM600 untuk register, road tax, insurance dll. Tapi Saya mampu simpan sebulan RM100 jer, Tak Boleh lebih. Cemana Saya nak dapatkan dalam tempoh 5 tahun macam awak tulis.
A2: Kalau awak dah tahu Ada kos tambahan lagi RM600 dan awak mampu Cuma RM100 sahaja sebulan. Tambah la lagi tempoh simpanan jadi 6 tahun setengah, tangguhkan pembelian tu lagi 6 bulan. Boleh mati ke bila tangguh lagi 6 bulan? Awak boleh fikir sendiri kan?
________________________________________
Q3: Saya hanya mampu simpan RM100 jer sebulan, Tapi Saya nak Pakai motor Yamaha Lagenda lagi 3 tahun. Boleh ke tidak?
A3: boleh . Cari la yang 2nd hand harga RM3600. Kalau tidak mampu, beli mana yang awak mampu. Awak boleh fikir sendiri kan?
________________________________________
Q4: apa bagi teori nak beli motor pon sampai 5 tahun, Saya nak Pakai bulan Depan nak buat Pergi kerja. Mengarut teori ni.
A4: Kalau awak rushing nak cepat, Pergi la Hong Hong motor, Pergi beli ambil credit dengan kedai, dengarnya dia bagi loan 100%, Cuma bayar deposit RM100. Bukan setakat 1 bulan, Minggu depan awak dah boleh dapat motor, bayar jer bulan-bulan dengan interest 10% setahun tu . Awak boleh fikir sendiri kan?
________________________________________
Q5: Kalau lepas 3 tahun Saya simpan, tiba-tiba ayah saya sakit & perlukan duit RM3600 tu untuk Pergi berubat, cemana Saya nak beli motor tu dalam tempoh 5 tahun Dari mula-mula Saya simpan?
A5: Cuba awak bayangkan dalam 3 tahun tu awak tak simpan, Ada ke Awak boleh bagi RM3600 tu untuk ayah awak berubat? Motor? Kalau awak dah guna duit tu bermakna awak kena tangguhkan beli motor dan kumpul semula. Awak sendiri boleh fikir kan?
________________________________________
Q6: Saya tak mampu simpan RM100 sebulan. Saya Cuma mampu RM50 sebulan. Bagaimana Saya nak dapat beli motor tu dalam tempoh 5 tahun seperti yang awak tulis.
A6: Dah kemampuan awak RM50 sahaja , maknanya awak kena kumpul selama 10 tahun untuk awak beli motor tu dengan tunai. Awak sendiri boleh fikir kan?
________________________________________
Q7: bagaimana lepas 2 tahun Saya simpan, tiba-tiba Saya kena berhenti kerja, Cemana saya nak simpan lagi nak beli motor tu nanti.
A7: lepas 2 tahun awak dah ada simpan RM2400 kan, gunakan la duit tu utk cari kerja baru atau jadi modal buat business kecil-kecilan, lepas tu dapatkan simpanan RM6,000 dalam tempoh 3 tahun tu. dapat la awak miliki motor tu dalam tempoh yang awak dah set. Awak sendiri boleh fikir kan?
________________________________________
Q8: kos hidup Saya tinggi, Saya nak simpan RM1 sebulan pon tak boleh, Cemana saya nak beli motor tu dalam tempoh 5 tahun. Awak tulis Senang la.
A8: Awak abaikan jer teori ni ok.
________________________________________
Adakah salah pada teori yang ditulis?
Teori sekadar ASAS atau idea. Perlaksanaan adalah bergantung kepada setiap individu itu sendiri. Setiap individu mempunyai kehendak, matlamat , komitmen, kapasiti dan keupayaan yang berbeza-beza.
- Sumber FB KEY-
Contoh teori:
sebuah motor jenis Yamaha Lagenda baru berharga RM6,000. Jika kita simpan RM100 sebulan, Kita memperolehi jumlah simpanan RM6,000 dalam tempoh 60 bulan @ 5 tahun. Maknanya Kita boleh beli cash motor tersebut dalam tempoh 5 tahun.
Simple?
-------------------------------------------------
Jom Kita jadikan 8 bangkangan dari teori tersebut
___________________________________
Q1: lambatnya nak tunggu sampai 5 tahun baru dapat beli. Saya nak dalam tempoh 2 tahun sahaja.
A1: Kalau nak beli dalam tempoh 2 tahun, maknanya RM6,000 / 24 bulan, awak kena buat simpanan RM250 sebulan. Awak boleh fikir sendiri kan?
________________________________________
Q2: RM6,000 tu baru harga motor, Ada kos lagi lebih kurang RM600 untuk register, road tax, insurance dll. Tapi Saya mampu simpan sebulan RM100 jer, Tak Boleh lebih. Cemana Saya nak dapatkan dalam tempoh 5 tahun macam awak tulis.
A2: Kalau awak dah tahu Ada kos tambahan lagi RM600 dan awak mampu Cuma RM100 sahaja sebulan. Tambah la lagi tempoh simpanan jadi 6 tahun setengah, tangguhkan pembelian tu lagi 6 bulan. Boleh mati ke bila tangguh lagi 6 bulan? Awak boleh fikir sendiri kan?
________________________________________
Q3: Saya hanya mampu simpan RM100 jer sebulan, Tapi Saya nak Pakai motor Yamaha Lagenda lagi 3 tahun. Boleh ke tidak?
A3: boleh . Cari la yang 2nd hand harga RM3600. Kalau tidak mampu, beli mana yang awak mampu. Awak boleh fikir sendiri kan?
________________________________________
Q4: apa bagi teori nak beli motor pon sampai 5 tahun, Saya nak Pakai bulan Depan nak buat Pergi kerja. Mengarut teori ni.
A4: Kalau awak rushing nak cepat, Pergi la Hong Hong motor, Pergi beli ambil credit dengan kedai, dengarnya dia bagi loan 100%, Cuma bayar deposit RM100. Bukan setakat 1 bulan, Minggu depan awak dah boleh dapat motor, bayar jer bulan-bulan dengan interest 10% setahun tu . Awak boleh fikir sendiri kan?
________________________________________
Q5: Kalau lepas 3 tahun Saya simpan, tiba-tiba ayah saya sakit & perlukan duit RM3600 tu untuk Pergi berubat, cemana Saya nak beli motor tu dalam tempoh 5 tahun Dari mula-mula Saya simpan?
A5: Cuba awak bayangkan dalam 3 tahun tu awak tak simpan, Ada ke Awak boleh bagi RM3600 tu untuk ayah awak berubat? Motor? Kalau awak dah guna duit tu bermakna awak kena tangguhkan beli motor dan kumpul semula. Awak sendiri boleh fikir kan?
________________________________________
Q6: Saya tak mampu simpan RM100 sebulan. Saya Cuma mampu RM50 sebulan. Bagaimana Saya nak dapat beli motor tu dalam tempoh 5 tahun seperti yang awak tulis.
A6: Dah kemampuan awak RM50 sahaja , maknanya awak kena kumpul selama 10 tahun untuk awak beli motor tu dengan tunai. Awak sendiri boleh fikir kan?
________________________________________
Q7: bagaimana lepas 2 tahun Saya simpan, tiba-tiba Saya kena berhenti kerja, Cemana saya nak simpan lagi nak beli motor tu nanti.
A7: lepas 2 tahun awak dah ada simpan RM2400 kan, gunakan la duit tu utk cari kerja baru atau jadi modal buat business kecil-kecilan, lepas tu dapatkan simpanan RM6,000 dalam tempoh 3 tahun tu. dapat la awak miliki motor tu dalam tempoh yang awak dah set. Awak sendiri boleh fikir kan?
________________________________________
Q8: kos hidup Saya tinggi, Saya nak simpan RM1 sebulan pon tak boleh, Cemana saya nak beli motor tu dalam tempoh 5 tahun. Awak tulis Senang la.
A8: Awak abaikan jer teori ni ok.
________________________________________
Adakah salah pada teori yang ditulis?
Teori sekadar ASAS atau idea. Perlaksanaan adalah bergantung kepada setiap individu itu sendiri. Setiap individu mempunyai kehendak, matlamat , komitmen, kapasiti dan keupayaan yang berbeza-beza.
- Sumber FB KEY-
Thursday, 9 June 2016
Ask Yourself 5 Questions Before any Career Decision
Career decisions are matters of the heart. Think about it. You spend practically every waking hour either working or with your spouse. Shouldn't you love them both? Besides, the only thing worse than slaving away at work you can’t stand is being married to someone you don’t love.
But it’s easy to forget that career decisions are also business decisions. After all, there are bills to pay and money problems are the worst. I mean, who doesn’t want to be financially independent?
Is it practical?
There are always practical aspects to any job or career change. Does the location work? Will the hours work? Does it require you to do something unnatural that’s not really your thing? Does it fit with your overall goals?
Don’t get me wrong. I’ve always been pretty darned flexible. I’ve commuted across the country weekly for over a year, but it was for a great job I loved that made my career. In any case, you and your family should know what you’re getting into upfront.
Does it sound like fun?
Everyone talks about loving what you do, but how do you know you love it until you do it? That’s right, you don’t. But if it sounds like fun and the people you’d be working with seem pretty cool, then, barring any red flags, it’s probably worth a shot.
Of course, things are never quite what they seem. It always takes a few months immersed in a new job before you figure out what you’ve gotten yourself into. But if it doesn’t seem like it would be fun upfront, trust me, it’s not likely to get any better.
What are the odds of a big payoff?
My parents were not risk takers so I’ve always gone the other way. I never thought much about salary. After all, your salary just ends up paying the bills. Rather, I’ve always thought in terms of equity: the motherlode, the haymaker, the windfall.
Equity is the big bucks that will take you to financial security and freedom. There are exceptions, but for most careers, that’s a pretty good rule of thumb. Everyone in high-tech made their money via equity.
And while you have to roll the dice, you don’t want to make dumb bets either. You want the best odds of a big payoff. That’s why I think climbing the corporate is important. Top executives get all the stock.
What do I have to lose?
The downside risk is important. Some people overanalyze it. Others don’t consider it at all. But you should. I don’t care what it is, every job or career has a downside, a risk, a dark underbelly that nobody likes to talk about. Try to find out what that is.
Most don’t even realize that going with one decision has an inherent opportunity cost – the cost of all the opportunities you don’t get to do because you’re otherwise committed to the one you’ve chosen. You have to consider that.
What does my gut say?
The other four questions are all logic-based, even the fun one. But after I’ve answered them all, I still ask myself what my gut tells me. If there are red flags, I listen to them. Understand that I haven’t always done that. The times I haven’t, I’ve paid the price. Now I always listen. Trust the red flags of your intuition; they’re usually right.
That’s the bottom line. Pay attention to reason but in the end, trust your gut. You know, the same way you fall in love.
But it’s easy to forget that career decisions are also business decisions. After all, there are bills to pay and money problems are the worst. I mean, who doesn’t want to be financially independent?
Is it practical?
There are always practical aspects to any job or career change. Does the location work? Will the hours work? Does it require you to do something unnatural that’s not really your thing? Does it fit with your overall goals?
Don’t get me wrong. I’ve always been pretty darned flexible. I’ve commuted across the country weekly for over a year, but it was for a great job I loved that made my career. In any case, you and your family should know what you’re getting into upfront.
Does it sound like fun?
Everyone talks about loving what you do, but how do you know you love it until you do it? That’s right, you don’t. But if it sounds like fun and the people you’d be working with seem pretty cool, then, barring any red flags, it’s probably worth a shot.
Of course, things are never quite what they seem. It always takes a few months immersed in a new job before you figure out what you’ve gotten yourself into. But if it doesn’t seem like it would be fun upfront, trust me, it’s not likely to get any better.
What are the odds of a big payoff?
My parents were not risk takers so I’ve always gone the other way. I never thought much about salary. After all, your salary just ends up paying the bills. Rather, I’ve always thought in terms of equity: the motherlode, the haymaker, the windfall.
Equity is the big bucks that will take you to financial security and freedom. There are exceptions, but for most careers, that’s a pretty good rule of thumb. Everyone in high-tech made their money via equity.
And while you have to roll the dice, you don’t want to make dumb bets either. You want the best odds of a big payoff. That’s why I think climbing the corporate is important. Top executives get all the stock.
What do I have to lose?
The downside risk is important. Some people overanalyze it. Others don’t consider it at all. But you should. I don’t care what it is, every job or career has a downside, a risk, a dark underbelly that nobody likes to talk about. Try to find out what that is.
Most don’t even realize that going with one decision has an inherent opportunity cost – the cost of all the opportunities you don’t get to do because you’re otherwise committed to the one you’ve chosen. You have to consider that.
What does my gut say?
The other four questions are all logic-based, even the fun one. But after I’ve answered them all, I still ask myself what my gut tells me. If there are red flags, I listen to them. Understand that I haven’t always done that. The times I haven’t, I’ve paid the price. Now I always listen. Trust the red flags of your intuition; they’re usually right.
That’s the bottom line. Pay attention to reason but in the end, trust your gut. You know, the same way you fall in love.
Tuesday, 7 June 2016
Flexibility & Comfortably
Cash isn’t the only type of currency in business. The collective attitude and satisfaction of your customers is just as important to your bottom line as your cash flow. Meaning the way you treat your customers and respond to their questions, needs and concerns has a direct impact on how your company performs.
The customer-company relationship is much more nuanced than the timeworn adage of “the customer is always right.” Even when the customer isn’t right, their opinions are still important. Below are the secrets to developing a happy, healthy relationship with your customers.
Create flexibility.
Provide your front-line employees with the power to allow exceptions to rules. Exceptions aren’t about pandering to customers to keep their business, but instead about creating a means for employees to consistently exceed expectations. By going the extra mile and making sure customers feel special, you can develop a relationship as strong as a long-lasting marriage.
My company has a very specific set of core values as guiding principles to govern our behavior, including with customers. While other companies may tailor their principles to rope in as many customers as possible -- or be unflinchingly rigid to protocol when a customer has a unique request -- we instead live by the spirit of the law. It’s actually okay with our management to be liberal with services (within reason) to keep customers happy and onboard.
Teach and encourage your employees to be creative within the parameters of your core values, and you will create customers for life. Even better, when your customers see your employees providing them with an enjoyable, honest experience, these loyal advocates will bring you additional business by referring their friends.
Work together to overcome differences.
Your bottom line is never about money -- it’s about your relationship with your customers. For example, several years ago, we utilized a practice of sending emails with notices for upcoming service visits. Although this method was convenient for the company, our surveys told us that many customers didn’t check their email frequently and therefore didn’t feel properly informed about the day and time we would be stopping by. Based on this feedback, we switched our offering to provide text message alerts and/or automated voicemails at the customer’s preference. This immediately decreased our miscommunication complaints by more than half.
When you encounter issues, ask yourself if this is a recurring problem? Is this important enough to a large body of our customers that it necessitates a change? If so, make the change immediately to improve customer happiness and retention. All organizations must learn to embrace change if they wish to stay in the game. Remember, if your organization is not growing, it’s decaying.
Keep the fire alive.
The customers you hear from and see most often when perusing online reviews, Facebook comments and other customer service horror stories, typically fall on the extreme ends of the satisfaction spectrum -- red-in-the-face angry or over-the-top advocates. The customers you want to focus on most, however, are those that lie in the middle. They rarely complain or voice an opinion, and then quietly leave without providing any specific feedback. These customers may not be dissatisfied per se, but they never fully bought into the company.
A complaint is an opportunity to resolve a potential problem, and statistics show that you can make a customer 10 percent more loyal to you than before the negative experience occurred by simply reaching out and showing you care. Being proactive with customers in the middle of the spectrum is one way to help ignite them and turn them into lifelong customers, so we incentivize our customers to provide honest feedback after every service.
For example, we discount our next service if the customer will take a short, three-minute survey to tell us how we did. This allows us to take the temperature of our customer base daily and stay relevant with evolving trends in their needs, wants and concerns.
Remember, it’s critical to respond in a timely manner when negative surveys are provided. Our company policy states that any less than satisfactory score requires a manager to reach out within one hour of the survey’s completion. You’d be amazed at the positive responses we get from customers when we call and ask how we can make things right.
Get out of toxic relationships.
Finally, when you’ve done all you can do to go the extra mile and it’s still not enough, learn to set those customers free. Customers who are extremely unhappy will do almost anything to get out of their contracts. Whether it’s cursing at your service representative, threatening scathing reviews online or manipulating any available loophole, people who don’t want to do business with you will continue to seek a way out.
Some employees may lose their cool or stop going above and beyond with customers who have turned hostile. The customer is leaving, so why does it matter, employees may say. This way of thinking is shortsighted, and refusing to let a customer go out of pride can draw more negative attention than keeping the customer is worth. Letting toxic customers go without conditions helps you curate the type of people with whom you want do business. It saves them time and frustration, helps you maintain the high standards of your brand and prevents future issues that result from being stubborn with customers.
When it comes down to it, good customer service isn’t rocket science; it’s just about finding ways to deliver it better than the competition. It may take a little more time, it may cost a little more product, but saving a current customer is typically five times less expensive than picking up a new one. Providing that extra wow factor will not only help you build a lifelong customer base, but it will make employees feel better about what they do daily and develop pride in your company’s mission.
The customer-company relationship is much more nuanced than the timeworn adage of “the customer is always right.” Even when the customer isn’t right, their opinions are still important. Below are the secrets to developing a happy, healthy relationship with your customers.
Create flexibility.
Provide your front-line employees with the power to allow exceptions to rules. Exceptions aren’t about pandering to customers to keep their business, but instead about creating a means for employees to consistently exceed expectations. By going the extra mile and making sure customers feel special, you can develop a relationship as strong as a long-lasting marriage.
My company has a very specific set of core values as guiding principles to govern our behavior, including with customers. While other companies may tailor their principles to rope in as many customers as possible -- or be unflinchingly rigid to protocol when a customer has a unique request -- we instead live by the spirit of the law. It’s actually okay with our management to be liberal with services (within reason) to keep customers happy and onboard.
Teach and encourage your employees to be creative within the parameters of your core values, and you will create customers for life. Even better, when your customers see your employees providing them with an enjoyable, honest experience, these loyal advocates will bring you additional business by referring their friends.
Work together to overcome differences.
Your bottom line is never about money -- it’s about your relationship with your customers. For example, several years ago, we utilized a practice of sending emails with notices for upcoming service visits. Although this method was convenient for the company, our surveys told us that many customers didn’t check their email frequently and therefore didn’t feel properly informed about the day and time we would be stopping by. Based on this feedback, we switched our offering to provide text message alerts and/or automated voicemails at the customer’s preference. This immediately decreased our miscommunication complaints by more than half.
When you encounter issues, ask yourself if this is a recurring problem? Is this important enough to a large body of our customers that it necessitates a change? If so, make the change immediately to improve customer happiness and retention. All organizations must learn to embrace change if they wish to stay in the game. Remember, if your organization is not growing, it’s decaying.
Keep the fire alive.
The customers you hear from and see most often when perusing online reviews, Facebook comments and other customer service horror stories, typically fall on the extreme ends of the satisfaction spectrum -- red-in-the-face angry or over-the-top advocates. The customers you want to focus on most, however, are those that lie in the middle. They rarely complain or voice an opinion, and then quietly leave without providing any specific feedback. These customers may not be dissatisfied per se, but they never fully bought into the company.
A complaint is an opportunity to resolve a potential problem, and statistics show that you can make a customer 10 percent more loyal to you than before the negative experience occurred by simply reaching out and showing you care. Being proactive with customers in the middle of the spectrum is one way to help ignite them and turn them into lifelong customers, so we incentivize our customers to provide honest feedback after every service.
For example, we discount our next service if the customer will take a short, three-minute survey to tell us how we did. This allows us to take the temperature of our customer base daily and stay relevant with evolving trends in their needs, wants and concerns.
Remember, it’s critical to respond in a timely manner when negative surveys are provided. Our company policy states that any less than satisfactory score requires a manager to reach out within one hour of the survey’s completion. You’d be amazed at the positive responses we get from customers when we call and ask how we can make things right.
Get out of toxic relationships.
Finally, when you’ve done all you can do to go the extra mile and it’s still not enough, learn to set those customers free. Customers who are extremely unhappy will do almost anything to get out of their contracts. Whether it’s cursing at your service representative, threatening scathing reviews online or manipulating any available loophole, people who don’t want to do business with you will continue to seek a way out.
Some employees may lose their cool or stop going above and beyond with customers who have turned hostile. The customer is leaving, so why does it matter, employees may say. This way of thinking is shortsighted, and refusing to let a customer go out of pride can draw more negative attention than keeping the customer is worth. Letting toxic customers go without conditions helps you curate the type of people with whom you want do business. It saves them time and frustration, helps you maintain the high standards of your brand and prevents future issues that result from being stubborn with customers.
When it comes down to it, good customer service isn’t rocket science; it’s just about finding ways to deliver it better than the competition. It may take a little more time, it may cost a little more product, but saving a current customer is typically five times less expensive than picking up a new one. Providing that extra wow factor will not only help you build a lifelong customer base, but it will make employees feel better about what they do daily and develop pride in your company’s mission.
What Defines Great Companies
Behind every successful company are good leaders. As someone who has worked with leaders from amazing companies like Facebook and Oracle, I’ve noticed a common thread in all of them who were not just good but great: they were intellectually honest.
What is intellectual honesty? It means always seeking the truth regardless of whether or not it agrees with your own personal beliefs. For a business, this means that decisions are grounded by facts, not by the stature or position of the individual within the company presenting it.
The great leaders approach problems and decision-making as rationally as possible. They are not afraid to show vulnerability or admit when they are wrong or don't not know something. They appreciate that facts and information may likely change, requiring a shift in execution. When great leaders see change as an opportunity for growth they are able to pivot and execute effectively.
Intellectual honesty, if implemented in the right way, creates a framework for open, objective discussions, and allows companies to effectively address problems and achieve long-term goals by:
1. Allowing for the best ideas to emerge.
Efficient problem solving with rapid iteration is critical, particularly for emerging companies and those in creative areas. In our day-to-day work, the first proposed solution is often not the best one. Great leaders view ideas based on evidence, not on their beliefs.
2. Constant learning and improvement.
When employees feel that their ideas will be treated fairly and objectively, it encourages more sharing. In turn, there is an opportunity for everyone to learn and potentially challenge each other, fostering a culture of innovation, trust and transparency. Nurturing a culture of learning and sustained improvement can be achieved by putting processes in place to have open, iterative discussions.
For example, consistently hosting review meetings where product owners present an analysis of a project’s performance -- whether good or bad -- to all key stakeholders helps surface problematic areas right away and facilitates the team to identify ways to improve. For us, these types of reviews happen weekly and include data to answer questions like: "Why did this particular feature work in Game A but not in Game B? In what ways could we increase player engagement? How did we increase engagement 3X with this content? Can this best practice be applied to other projects?"
Discussions should include an honest assessment of how the desired results were achieved (or not) and, in any scenario, room for potential improvement. If something is unclear to the team, or something didn’t quite work, take that as an opportunity to learn and work through them rather than cover it up and make excuses. At the end of the day, great leaders give the credit to their team for success and own the outcome for any of the failures. But only through constant open dialogue among all levels of employees will a company achieve sustainable collaboration and constant improvement that ultimately drives a company’s long-term success.
3. Efficiency and changing market needs.
Intellectually honest organizations embrace the fact that change is not only inevitable but also needed to stay ahead of constantly shifting market dynamics. This is especially true for consumer facing tech companies and, in particular, the mobile app industry. Over the last two decades, progress in digital and mobile connectivity has made consumer preferences change more rapidly than ever. As such, efficiency and speed in execution have never been more important to keep up with evolving market demands.
Are we bringing our products to consumers fast enough?
Are we reaching all potential audiences using our existing technologies and processes?
Is this the best experience we can deliver?
Is the experience on par across different platforms?
What is the long term return-on-investment for any of the alternatives?
Intellectual honesty allows teams to move fast as it takes away the nostalgia and protectionism over existing ideas to pursue what’s best for their product, and ultimately, consumers.
Always seek the truth.
Truly great companies foster a culture of innovation, which is driven by collaboration and the ability to embrace change. The best companies have employees and leaders who have the curiosity to learn and improve -- and an innate desire to discover a better and more efficient way of doing things. They don’t cover up what they don’t know, or let personal beliefs interfere with their pursuit of the truth. So the next time you’re faced with a challenging work decision, don’t be afraid to ask the tough questions -- ask for data, dig into the facts, embrace the technical debate. You will create a much stronger company as a result.
What is intellectual honesty? It means always seeking the truth regardless of whether or not it agrees with your own personal beliefs. For a business, this means that decisions are grounded by facts, not by the stature or position of the individual within the company presenting it.
The great leaders approach problems and decision-making as rationally as possible. They are not afraid to show vulnerability or admit when they are wrong or don't not know something. They appreciate that facts and information may likely change, requiring a shift in execution. When great leaders see change as an opportunity for growth they are able to pivot and execute effectively.
Intellectual honesty, if implemented in the right way, creates a framework for open, objective discussions, and allows companies to effectively address problems and achieve long-term goals by:
1. Allowing for the best ideas to emerge.
Efficient problem solving with rapid iteration is critical, particularly for emerging companies and those in creative areas. In our day-to-day work, the first proposed solution is often not the best one. Great leaders view ideas based on evidence, not on their beliefs.
2. Constant learning and improvement.
When employees feel that their ideas will be treated fairly and objectively, it encourages more sharing. In turn, there is an opportunity for everyone to learn and potentially challenge each other, fostering a culture of innovation, trust and transparency. Nurturing a culture of learning and sustained improvement can be achieved by putting processes in place to have open, iterative discussions.
For example, consistently hosting review meetings where product owners present an analysis of a project’s performance -- whether good or bad -- to all key stakeholders helps surface problematic areas right away and facilitates the team to identify ways to improve. For us, these types of reviews happen weekly and include data to answer questions like: "Why did this particular feature work in Game A but not in Game B? In what ways could we increase player engagement? How did we increase engagement 3X with this content? Can this best practice be applied to other projects?"
Discussions should include an honest assessment of how the desired results were achieved (or not) and, in any scenario, room for potential improvement. If something is unclear to the team, or something didn’t quite work, take that as an opportunity to learn and work through them rather than cover it up and make excuses. At the end of the day, great leaders give the credit to their team for success and own the outcome for any of the failures. But only through constant open dialogue among all levels of employees will a company achieve sustainable collaboration and constant improvement that ultimately drives a company’s long-term success.
3. Efficiency and changing market needs.
Intellectually honest organizations embrace the fact that change is not only inevitable but also needed to stay ahead of constantly shifting market dynamics. This is especially true for consumer facing tech companies and, in particular, the mobile app industry. Over the last two decades, progress in digital and mobile connectivity has made consumer preferences change more rapidly than ever. As such, efficiency and speed in execution have never been more important to keep up with evolving market demands.
Are we bringing our products to consumers fast enough?
Are we reaching all potential audiences using our existing technologies and processes?
Is this the best experience we can deliver?
Is the experience on par across different platforms?
What is the long term return-on-investment for any of the alternatives?
Intellectual honesty allows teams to move fast as it takes away the nostalgia and protectionism over existing ideas to pursue what’s best for their product, and ultimately, consumers.
Always seek the truth.
Truly great companies foster a culture of innovation, which is driven by collaboration and the ability to embrace change. The best companies have employees and leaders who have the curiosity to learn and improve -- and an innate desire to discover a better and more efficient way of doing things. They don’t cover up what they don’t know, or let personal beliefs interfere with their pursuit of the truth. So the next time you’re faced with a challenging work decision, don’t be afraid to ask the tough questions -- ask for data, dig into the facts, embrace the technical debate. You will create a much stronger company as a result.
Establish an Instagram
Instagram is one of the most popular social media platforms, with more than 400 million active users. But unlike their engagement with Facebook and Twitter, some businesses just can’t quite grasp how to use Instagram as a marketing tool. Posting images is easy, but driving traffic back to a business' website is a different animal entirely.
That’s about to change, thanks to new business tools that Instagram announced on its blog last week. Businesses will now have access to features not available to regular accounts. Let’s take a quick look at these new tools, which will shortly become available.
Business profiles
If you want users to easily identify your Instagram account as belonging to a business, the Business Profiles feature is one you will want to take advantage of. In addition to giving customers directions to your business with a single button tap, you can also assign a contact call to action. Choices are a text message, phone call or email.
While the posts will look identical to those coming from regular accounts, the actual profile page will be the only element that will change. This new change fills a major void that has been frustrating business owners from the beginning: how to seamlessly take interest sparked on Instagram and quickly convert that into an action.
Now, if consumers happen to see something that they like on a clothing boutique Instagram page, for example, they can contact the business with a single tap and inquire about an item or make a purchase.
You will also need to switch to a business profile in order to gain access to the two additional features below.
Insights
Following in the footsteps of Twitter and Facebook, Instagram will now offer business users analytical data that shows how their content is performing. You will be able to see reach and impressions data, as well as data about demographics -- location and age -- for each of your posts.
The data won’t be available via the Instagram app -- you will need a business Facebook page linked to your Instagram account in order to access the information. Analyzing your users’ demographic and behavioral data will allow you to create Instagram content those users are more likely to engage with.
Promotion
While the first two features above won’t cost businesses any money, those with a healthy advertising budget can use the new Promote feature to instantly boost top performing posts via paid ads.
Instagram will also offer suggestions regarding which posts should be promoted; you can then use the data from the Insights feature to identify your true top-performing posts, based on your target market. You can customize the targeting options and have full control over how much or how little you want to spend to promote your content.
That’s about to change, thanks to new business tools that Instagram announced on its blog last week. Businesses will now have access to features not available to regular accounts. Let’s take a quick look at these new tools, which will shortly become available.
Business profiles
If you want users to easily identify your Instagram account as belonging to a business, the Business Profiles feature is one you will want to take advantage of. In addition to giving customers directions to your business with a single button tap, you can also assign a contact call to action. Choices are a text message, phone call or email.
While the posts will look identical to those coming from regular accounts, the actual profile page will be the only element that will change. This new change fills a major void that has been frustrating business owners from the beginning: how to seamlessly take interest sparked on Instagram and quickly convert that into an action.
Now, if consumers happen to see something that they like on a clothing boutique Instagram page, for example, they can contact the business with a single tap and inquire about an item or make a purchase.
You will also need to switch to a business profile in order to gain access to the two additional features below.
Insights
Following in the footsteps of Twitter and Facebook, Instagram will now offer business users analytical data that shows how their content is performing. You will be able to see reach and impressions data, as well as data about demographics -- location and age -- for each of your posts.
The data won’t be available via the Instagram app -- you will need a business Facebook page linked to your Instagram account in order to access the information. Analyzing your users’ demographic and behavioral data will allow you to create Instagram content those users are more likely to engage with.
Promotion
While the first two features above won’t cost businesses any money, those with a healthy advertising budget can use the new Promote feature to instantly boost top performing posts via paid ads.
Instagram will also offer suggestions regarding which posts should be promoted; you can then use the data from the Insights feature to identify your true top-performing posts, based on your target market. You can customize the targeting options and have full control over how much or how little you want to spend to promote your content.
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Lazada Ramadhan
